Delivery & Pickup Options

The Vitamin Shoppe Puerto Rico offers convenient order options to help you get the products you need.

At this time, online orders may be available for in-store pickup or Island Wide Delivery, depending on the items in your cart and the delivery method selected at checkout.

In-Store Pickup

Customers may place an order online and pick it up at our Guaynabo store.

After your order is placed, you will receive an order confirmation email from Shopify.

Once our team has collected and prepared your items, you will receive a separate email letting you know your order is ready for pickup.

Please wait until you receive the Ready for Pickup email before visiting the store.

What to Bring

When picking up your order, please bring:

  • Your order confirmation email

  • Your order number

  • A photo ID, if requested by store staff

Island Wide Delivery

We also offer Delivery for eligible online orders. We partner with  IslandWide for this service.

After your order is placed, you will receive an order confirmation email from our website confirming that your order was received.

Our team will then prepare your order and send you a delivery confirmation email letting you know that your order has been slated for delivery.

IslandWide drivers may contact you before delivery to help ensure successful receipt of your package.

Delivery Timing

All orders are processed and prepared for dispatch immediately upon payment confirmation. In Store Pick up and Standard delivery is guaranteed to be fulfilled within 24 to 48 hours from the time the fulfillment confirmation email is issued. Please note that this window may be subject to minor delays during peak seasonal periods or severe weather conditions.  In some instances In Store Pick up might be available the same day.

Delivery timing may vary based on:

  • Order processing time
  • IslandWide pickup schedules
  • Delivery address
  • Holidays or service delays
  • Weather or other conditions outside our control

Delivery Instructions

If you have special delivery instructions, please include them in the order notes at checkout.

Examples may include:

  • Building access instructions
  • Gate codes
  • Delivery preferences
  • Helpful contact details

Please do not include sensitive payment information in the order notes.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Delivery orders may be cancelled before the package is picked up by IslandWide.

Once a delivery order has been picked up by IslandWide, we may no longer be able to cancel or modify the delivery.

Important Notes

  • Delivery is available only for eligible orders and eligible delivery areas.
  • Some products may not qualify for delivery.
  • Delivery availability may vary by order.
  • Shipping and delivery fees, if applicable, will be shown at checkout.
  • Orders are processed during normal store business hours.
  • We reserve the right to contact customers if an order requires clarification, substitution, cancellation, or additional review.

Need Help?

If you have questions about your order, please contact The Vitamin Shoppe Puerto Rico.

Please include your order number when contacting us so we can assist you more quickly.